Please note: All SaaS Alerts NEW MSP users will receive and email invitation for initial access to the platform after their company administrator creates their account. If a newly created MSP user attempts to sign in without clicking the link on the invitation email, they will not be able to sign in to SaaS Alerts. The user or admin will need to contact support@saasalerts.com to remove system locks that prevent authentication and access unless the invitation is acknowledged via email.
MSP Users: Have the ability to create Organizations, add API connections, review alerts, and access the reports module. If RBAC is active for your partner there is an option to allow MSP Users access to view Respond for their allowed groups but they may only reconnect their Organizations and not create or modify rules.
MSP Admin Users: All abilities of the MSP User and the ability to effect global changes, make billing and address changes, access the Respond module, update report branding, and invite MSP Users and elevate them to Admins.
Click here for help promoting an MSP User to an MSP Admin User.
NOTE: When selecting an authentication method choosing Microsoft or Google OAuth accounts DO NOT need to add MFA within SaaS Alerts as this is already provided by the OAuth account. Only email/password accounts may require MFA set within the SaaS Alerts UI.
Add new employees or MSP Users in SaaS Alerts:
- Select Settings from the left side of the SaaS Alerts Window.
- Select "Users"
- Click the green "+" button
- Type the user's email address you want to invite and then click on the "Send User Invite" button.
Note: SaaS Alerts will email a signup link for the new user to enter their personal information and complete the creation of their SaaS Alerts MSP User Account.
- For best results please have the new users copy the link from this invite email and open it in a new Google Chrome incognito session with extensions disabled as this helps prevent database access issues and potential cached credential corruption.
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