Salesforce License Types and SaaS Alerts functionality

SalesForce licensing comes in many different variations.  For the purposes of considering the impact on SaaS Alerts performance and functionality, the licensing assets which are applicable relate to Salesforce system security. 

There are three security licensing tiers which can be applied to Salesforce instances offering differing levels of security services.  For complete information on Salesforce security options and configuration see Salesforce documentation at https://trailblazers.salesforce.com/.  This KB reference only covers the relationship to Salesforce security and SaaS Alerts capabilities.

Basic security 

Comes standard with Salesforce.  Audit log information is available on a 24 hour recurring basis. The SaaS Alerts platform ingests the audit log data and creates event notifications which dramatically enhance awareness of Salesforce day-to-day activity 

Salesforce Event Monitoring 

Requires a Salesforce license upgrade for all users in the organization. The event monitoring license provides near real time data availability to the SaaS Alerts platform.  SaaS Alerts polls the audit logs and other discrete data endpoints every 10 minutes to provide up to date activity monitoring and event alerts 

Salesforce Shield

Requires a Salesforce license upgrade for all users in the organization. The Shield license provides near real time data availability to the SaaS Alerts platform.  SaaS Alerts polls the audit logs and other discrete data endpoints every 10 minutes to provide up to date activity monitoring and event alerts 

Salesforce Events

An Application API connection has failed

Application Event - SaaS Integration

Device Event - New Device

File Event - Download

File Share Event - External

File Share Event - Internal

IAM Event - Authentication Success

IAM Event - Authentication Failure

IAM Event - Account Locked

IAM Event - Multiple Account Locks

IAM Event - Multiple Authentication Failures

IAM Event - Multiple Login Connections From Different IP Addresses

IAM Event - New User Added

IAM Event - Password Reset

IAM Event - User Location - Outside approved location

Policy Event - Security Group Change

Policy Event - Security Policy Change