How to Investigate Alerts? (Using Analysis)

Alerts Investigation

A very helpful way to deep dive and investigate alerts for your customers is by using the "Analysis" module. With this feature, you are able to filter alert information by Customer, Users, Application, and Events in a specific time frame.  

To analyze events:

1. Head over to the "Analysis" tab
2. Pick a date range to analyze (if a range generates too large of a report the range may need to be  shortened in length)
3. Set your filters and your event parameters to report. (To narrow results choosing at least a single organization is suggested)
4. Click on "Run Report"

Bear in mind that there is a limit to how much data a report may contain. If an alert fails to generate please reduce the date range and try again.

* For security reasons, the file path shown in SaaS Alerts is not included when exporting data from the Analyze Module.