How to Create a Saas Alerts MSP Admin “Support Account”

There are times when requesting support it can be helpful to allow the SaaS Alerts Support Team to view SaaS Alerts applications as if they are a member of your team.  In order to enable this, you can create a temporary support account.

Here are the steps:

1. Navigate to the settings screen

2. Select the green "+" icon to Invite a new MSP Admin User
   
   

3. enter their email information using this example and click on "Send User Invite":
   support+<yourcompanyname>@saasalerts.com
   e.g.  [e-mail]
   
   
4. If RBAC is enabled for your partner please add this user to All Groups.

5. When your support need is completed, either deactivate or delete the account to prevent additional logins.