How to Skip the Creation of a "Queued" Ticket(s)

To Skip the Creation of a Single or Multiple Queued Tickets

• Go to Analyze and Select the Time Range to view Queued Tickets
• In the Psa Ticket Status(es) Field select Queued
• Select a single or multiple Tickets

Click on Skip at the bottom of the Window

• Select the Product being used to process Tickets
• Click on Skip

Note* - To Select all Tickets to Skip

• Click on the Checkbox at the top of the row to select all tickets in the list
• Click on Skip at the bottom of the window