Quiet Mode Default Severity for Alerts
Due to the growing size of the alerts library, over 280, SaaS Alerts has reviewed and determined a new schema for the default severity of these alerts. The new default, called Quiet Mode, takes into consideration the noise the system can generate and has reduced this. The intent being that Unify, Fortify and Respond can be leveraged to tighten controls and act upon possible threats.
Below is an outline of the changes that will be applied once the Quiet default has been adopted by existing Partners.
Upon review of the changes we encourage all Partners to adopt the Quiet default. This new default will not override any current customized alert severities. Navigate to Settings → Customize Alert Severity. At the top there is a toggle for Onboarding Mode and Quiet Mode..
Summary of Changes
| Current Default Severity | Count | Updated Default Severity | Count |
| Low | 174 | Low | 256 |
| Medium | 81 | Medium | 26 |
| Critical | 31 | Critical | 4 |
Details of Changes
| Alert Type | Alert Description | Current Default Severity | Updated Default Severity |
| multiple.login.diff.ip | IAM Event - Multiple Login Connections From Different IP Addresses | Low | Critical |
| technician.disable.mfa | MSP Tools - IAM - MFA Method Disabled for Technician User | Medium | Critical |
| account.locks | IAM Event - Account Locked | Medium | Low |
| add.mailbox.permission | Add Mailbox Permission | Medium | Low |
| add.recipient.permission | Add Recipient Permission | Medium | Low |
| api.quota.exceeded | API limits have been reached. Processing will resume after product’s timeout has expired. | Medium | Low |
| application.event.saas.integration | Application Event - SaaS Integration | Critical | Low |
| conditional.access.violation | IAM Event - Conditional Access Violation | Critical | Low |
| email.external.file.share.risk | Email File Share Event - External File Share Risk | Medium | Low |
| email.forwarding.rule.enabled | Email Event - Email Rule Enabled | Medium | Low |
| enduser.create.user | MSP Tools - IAM - End User Created | Medium | Low |
| enduser.mfa.failure | MSP Tools - IAM - End User MFA Failure | Medium | Low |
| enduser.modify.phone | MSP Tools - IAM - End User modified Phone Number | Medium | Low |
| enduser.modify.user | MSP Tools - IAM - End User Account Modified | Medium | Low |
| external.file.share.risk | File Share Event - External File Share Risk | Medium | Low |
| fortify.action.failed | Fortify Action Failed to Enabled | Medium | Low |
| fortify.action.undone.failed | Fortify Action undone failed | Medium | Low |
| fortify.app.connection.failed | Failed SaaS Alerts Fortify API connection | Critical | Low |
| group.management.create | Policy Event - Security Group Change (create) | Medium | Low |
| group.management.delete | Policy Event - Security Group Change (delete) | Medium | Low |
| group.management.update | Policy Event - Security Group Change (update) | Medium | Low |
| iam.user.account.created | User Created | Medium | Low |
| iam.user.account.update | User Updated | Medium | Low |
| manage.alert.suppressed | Alert suppressed | Medium | Low |
| manage.api.key.created | API Key Created | Medium | Low |
| manage.customer.deleted | Organization Deleted | Medium | Low |
| manage.customer.file.trigger.updated | Organization File Event Trigger Updated | Medium | Low |
| manage.customer.name.modified | Organization Name Modified | Medium | Low |
| manage.customer.recipients.added | Organization`s Additional Alert Email Recipient(s) Added | Medium | Low |
| manage.customer.recipients.disabled | Organization`s Additional Alert Email Recipient(s) Disabled | Medium | Low |
| manage.customer.recipients.modified | Organization`s Additional Alert Email Recipient(s) Modified | Medium | Low |
| manage.customer.whitelist.updated | Organization Whitelist Rule Updated | Medium | Low |
| manage.msp.billing.information.changed | MSP Billing Information Changed | Medium | Low |
| manage.msp.company.information.changed | MSP Company Information Changed | Medium | Low |
| manage.partner.api.key.updated | Partner API Key updated | Medium | Low |
| manage.psa.connection.paused | Psa Connection Paused | Medium | Low |
| manage.user.file.trigger.updated | User File Event Trigger Changed | Medium | Low |
| manage.user.locked | SaaS Alerts User is Locked | Medium | Low |
| manage.user.whitelist.updated | User Whitelist Rule Updated | Medium | Low |
| manage.webhook.url.added | Webhook URL added | Medium | Low |
| manage.webhook.url.deleted | Webhook URL deleted | Medium | Low |
| modify.global.security.settings | MSP Tools - System - Global Security Settings Modified | Medium | Low |
| ms.audit.off | Error - MS audit off | Critical | Low |
| msp.tools.monitoring.api.external.integration.create | API/External Integration create | Critical | Low |
| msp.tools.monitoring.api.external.integration.update | API/External Integration update | Medium | Low |
| msp.tools.monitoring.api.key | API/External Integration (create) | Critical | Low |
| msp.tools.monitoring.api.key.upd.del | API/External Integration (update/delete) | Critical | Low |
| msp.tools.monitoring.data.export.create | Data export | Medium | Low |
| msp.tools.monitoring.domain.delete | Asset Deleted - Domain Delete | Medium | Low |
| msp.tools.monitoring.logs.export.create | Logs export | Medium | Low |
| msp.tools.monitoring.runbook.created | Data Export Runbook | Medium | Low |
| msp.tools.monitoring.runbook.downloaded | Data Export Downloaded | Medium | Low |
| msp.tools.monitoring.ssl.deleted | Asset Deleted - SSL Delete | Medium | Low |
| multifactor.auth.enabled | IAM Event - Multi-Factor Authentication Enabled | Critical | Low |
| new.device | Device Event - New Device | Medium | Low |
| policy.deleted | MSP Tools - Policy - Deleted | Medium | Low |
| policy.event.security.role.change.create | Policy Event - Security Role Change (create) | Medium | Low |
| policy.event.security.role.change.delete | Policy Event - Security Role Change (delete) | Medium | Low |
| policy.event.security.role.change.update | Policy Event - Security Role Change (update) | Medium | Low |
| policy.modified | MSP Tools - Policy - Modified | Medium | Low |
| remotetools.filesystem.file.downloaded | MSP Tools - Remote Tools - File Downloaded | Medium | Low |
| remotetools.filesystem.file.uploaded | MSP Tools - Remote Tools - File Uploaded | Medium | Low |
| report.created | MSP Tools - Report - Created | Medium | Low |
| report.modified | MSP Tools - Report - Modified | Medium | Low |
| reports.report.scheduled | Report Scheduled | Medium | Low |
| respond.account.deleted | Account Deleted | Critical | Low |
| respond.account.deleted.failed | Account Deleted failed | Medium | Low |
| respond.account.signin.blocked | Account Sign In Blocked | Medium | Low |
| respond.account.signin.blocked.failed | Account Sign In Blocked failed | Medium | Low |
| respond.app.connection.failed | Failed SaaS Alerts Respond API connection | Critical | Low |
| respond.broad.rule.created | SaaS Alerts Respond - Broad Rule Created | Medium | Low |
| respond.remediation.failed.reminder | SaaS Alerts Respond - Rule Remediation Failed Reminder | Medium | Low |
| respond.rule.created | Rule Created | Medium | Low |
| respond.rule.updated | Rule Updated | Medium | Low |
| respond.state.disabled | SaaS Alerts Respond Disabled | Critical | Low |
| script.create | MSP Tools - Script - Created | Medium | Low |
| script.modify | MSP Tools - Script - Modified | Medium | Low |
| security.group.changes | Policy Event - Security Group Change | Medium | Low |
| security.policy.changes | Policy Event - Security Policy Change | Critical | Low |
| securityRole.modify.membership | MSP Tools - IAM - Security Role Membership Modified | Medium | Low |
| sf.external.datasource.added | External DataSource has been added/updated to the governed account | Critical | Low |
| sf.external.obh.add.updates | External Objects has been added/updated to the governed account | Critical | Low |
| tech.modify.phone | MSP Tools - IAM - Technician User modified Phone Number | Medium | Low |
| technician.create.user | MSP Tools - IAM - Technician User Account Created | Medium | Low |
| technician.mfa.failure | MSP Tools - IAM - Technician MFA Failure | Medium | Low |
| technician.modify.user | MSP Tools - IAM - Technician User Account Modified | Medium | Low |
| risky.activity | Risky Activity | Low | Medium |
| app.connection.failed | An Application API connection has failed | Critical | Medium |
| multiple.password.reset | IAM Event - Multiple Password Reset | Critical | Medium |
| outside.own.location | IAM Event - User Location - Outside approved location | Critical | Medium |
| system.compliance.confirmed.phishing | System Compliance Event - Confirmed Phishing | Critical | Medium |
| system.compliance.domain.email.restriction | System Compliance Event - Domain Email Restriction | Critical | Medium |
| system.compliance.email.flow.delay | System Compliance Event - Email Flow Delay | Critical | Medium |
| system.compliance.email.forwarding | System Compliance Event - Email Forwarding | Critical | Medium |
| system.compliance.email.sending.restriction | System Compliance Event - Email Sending Restriction | Critical | Medium |
| system.compliance.exchange.admin | System Compliance Event - Exchange Admin | Critical | Medium |
| system.compliance.exchange.forwarding | System Compliance Event - Exchange Forwarding | Critical | Medium |
| system.compliance.forms.phishing.risk | System Compliance Event - Forms Phishing Risk | Critical | Medium |
| system.compliance.restriction.email | System Compliance Event - User Restriction Email | Critical | Medium |
| system.compliance.sensitive.data.failure | System Compliance Event - Sensitive Data Failure | Critical | Medium |
| system.compliance.user.restriction | System Compliance Event - User Restriction | Critical | Medium |
| user.promoted.to.admin | Policy Event - Admin Access Granted | Critical | Medium |
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