Add New App to Existing Organization

In this SaaS Alerts KB article we’ll demonstrate the steps required to add a new SaaS application for monitoring within an existing customer account.  

You must be logged in to SaaS Alerts’ management console as an MSP admin or MSP User to complete this task

Step 1 - Navigate to the Organizations List

Step 2 - Within the Applications section, select "New Application"

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Step 3 - Select Onboarding Method

• Select "I have customer's global admin credentials" if you have the credentials needed to make the connection.
• Select "I want my customer to create the connection" if you are sending a link to an external Administrator.
• Select a new Application that is not already connected.

• Follow the standard onboarding dialogues which are presented for the specific application you’ve selected.  You will need Global Admin Credentials (a unique local-global admin) to connect to the application’s API.
  
  *Note - There are times when a browser's extensions can block cross-site communication, preventing authentication.  Please use Google Chrome in "Incognito Mode" when this occurs.  Additionally, your firewall or security services may also be blocking communication.  This KB Article will give you the hostnames to put in your "Allow List" so that SaaS Alerts can work correctly:
  
  URLs to whitelist in Proxy AV applications to allow SaaS Alerts to work properly
  
• Once complete you will see the additional application listed in the Customer’s row and will see the users of the application presented in the Accounts table.

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