Whitelisting Logic and Explanation

Whitelisting Explained

Whitelisting can be set at the Organizational Level and the User Level. It is important to note that User Whitelist Settings supersede Organization Whitelist Settings. This means that when adding a whitelisted location to a user the organization's whitelisting rules will no longer apply. The image below shows the logic and process that occur when an alert is processed.

How to Edit Organization Level Whitelist Settings

Select The Organization

• Log into SaaS Alerts.

• Click on "Organizations" from the left side of the window.

• Click on "Edit"  within the "Whitelisted Locations" column for the Customer Organization.

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Configuring Whitelist Rules - Country

In the "Edit Whitelisting Rules" Window click the down arrow to select a Country to Whitelist or begin typing a country name in the text box. Click the "Save All Rules" button when done.

Configuring Whitelist Rules - IP Address

• In the "Edit Whitelisting Rules" Window you can select "IP Format", and an "Individual / Range" of IP addresses.

• Click the "Add" button to add the Country and IP settings to SaaS Alerts.

• Click on "Save All Rules" to apply these settings

How to Edit User Level Whitelist Settings

Selecting the User

• Log into SaaS Alerts.

• Click on "Organizations" from the left side of the window.

• Click on the "Users" Icon for the organization you wish to edit users for.

Click on "Edit"  within the "Whitelists" column for the Users you wish to update.

 

Configuring User Whitelist Rules - Country

 Under the "Whitelist" column click on "Edit" for desired the user. 

In the "Edit Whitelisting Rules" window click the down arrow to select a Country to Whitelist.

Configuring User Whitelist Rules - IP Address

 In the "Edit Whitelisting Rules" Window you can select "IP Format", and an "Individual / Range" of IP addresses.

• Click the "Add" button to add the Country and IP settings to SaaS Alerts.

• Click on "Save All Rules" to apply these settings.

User Whitelist Settings supersede Organization Whitelist Settings

i.e. - If an Organization is set to "U.S.", Then the User is set to "Australia", the User WILL receive "Outside Approved Location" Alerts for the U.S. Adding the "U.S." to the User Whitelist Settings would be Required to prevent this.