Setup Instructions for NinjaOne

  Unify
  User activity monitoring

User Requirements

You must have the credentials for a NinjaOne user with the System Administrator Permission.  Using a user specifically for this integration is not required, but is recommended because it can help to troubleshoot in the future.

The official instructions for "Creating a Technician User" are available on Ninja’s documentation site.

When choosing the Permission level, please make sure that you choose System Administrator, rather than Custom.

If creating an integration-specific user, there is no need for Notifications, and those can be disabled by choosing “Do not send notifications”.

AppID Requirements

The Client Id and a Client Secret must be generated inside Ninja.

The official instructions for Adding a Client App ID are available on Ninja’s documentation site.

Here are the specifics for the SaaS Alerts / NinjaOne integration:

1.  Log into NinjaOne as System Administrator, go to:  Configuration->Integration->Client App IDs.

2.  Click on Add at the top right.

3.  In the Application platform field, select Web.
   
   
   
   
   

4.  In the Name field, enter SaasAlerts.
   
   
   
   

5.  In the Redirect URIs field, enter https://manage.saasalerts.com/products/oauth2/redirect

6.  In the Scopes field, select Monitoring, Management, and Control.

7.  In the Allowed Grant Types field, select Authorization Code, Client Credentials, and Refresh Token. 

8.  Click Save at the top right, and enter your MFA code if prompted.

9.  On the Application created successfully screen, copy the client secret credential, and paste it into the appropriate field, below.  You will not be able to access this code again, so you may want to document this in a secure location.

10.  Click X to close the Application created successfully screen.

11.  Click Close in the top right corner.

12.  Copy the Client ID from the Client App just created and paste it into the appropriate field below.

13.  Click the Save button in the SaaS Alerts window, and then enter your System Administrator   integration account into the following authentication prompt.

Setup MSFT Entra ID for enhanced Unify functionality.

Configure Unify functionality in SaaS Alerts.

Connecting the Application

This step-by-step guide will show you how to integrate the NinjaOne application with SaaS Alerts.

     1.  Log in to SaaS Alerts and click on the “Menu” button on the top left corner of the screen. 

     2.  Head over to the “Organizations” tab.

     3.  Click on the edit/pencil icon for your Customer.

 

   

 

     4.  Click on the "Add Applications" button to add the NinjaOne app.

 

 

     5.  Select “By MSP admin” and click continue.

 

 

 

     6.  Click on the NinjaOne logo.

 

     

 

     7.  A window will open if a NinjaOne connection exists.  If you want to proceed click on continue.

 

Warning: If there is an existing NinjaOne instance and you decide to add the same connection to multiple customers it will result in duplicate events and alerts.

 

 

 

     8.  Enter your NinjaOne "Client ID" and "Client Secret Credentials". Follow the instructions on the screen if you don't have this information.

     9.  Click on "Save"

 

 

10.  Now the NinjaOne application has been integrated successfully. 

 

Click on the "Back to Customers" button. 

 

You should see the number of total users been populated for your customer in the "Organizations" screen. 

 

Link to Unify How To KB 

 

FAQs

How often does Ninja RMM Sync with the SaaS Alerts UI?

Every 10 hours.