How to Change an MSP Users Authentication Method

When creating a SaaS Alerts account you may choose a single authentication method. This means that is you have email and password and would like to use Microsoft or Google OAuth you will need your current account to be deleted and then reinvited to select the desired aurthentication method. 

If you are the only SaaS Alerts user for your instance you will want to create a temporary admin user (that is accessible from a different email or auth method) and then login as that user to remove and reinvite your primary user account. 

When setting up a new MSP user for access to the SaaS Alerts UI you are presented with 3 options to choose from

1. Email and Password 

2. Google OAuth

3. Microsoft OAuth 

Choosing Google or Microsoft will allow you to use their MFA to access Respond

IMPORTANT: If you use Google or Microsoft login please DO NOT select the Enable Multi-Factor Authentication option as this will cause access issues.

After selecting an authentication method the email associated with that MSP user may not change its authentication method unless the account is deleted and reinvited. To perform this task you will need to create (or use an existing) MSP Admin account. Create the new MSP Admin account (Settings, green "+" icon in the Users section and send an invite to an email account that you have access to that isn't the same as the one being changed). Once the new account is created you will need to promote it to an MSP Admin. Ensure you do not enable MFA for this temp account during this process and log in.

Once signed in with the temp admin account you will need to demote the user you wish to update the authentication method for to an MSP User (if they are an admin). Navigate to settings, click the pencil icon next to the user in question, uncheck the MSP Admin box and save. 

Once this account is an MSP User it may be deleted (Trash can icon at the end of the user's row).

Now simply use the green "+" icon to send a new invitation for the user to rejoin and during the process choose the new authentication method you would like it to use going forward.

IMPORTANT: If you use Google or Microsoft login please DO NOT select the Enable Multi-Factor Authentication option as this will cause access issues.