Managing Respond Connections

IMPORTANT NOTE: If the Global Admin account used to create a Respond connection has its permissions diminished, password changed, or sign-in blocked the Respond connection will break and have to be re-established once the account is restored to Global Admin and sign-in is unblocked for that account.

From the "Manage Connections" screen in the Respond module, partners are able to check the application connection status, add or remove connections, fix broken connections and upgrade connections for any organization being monitored by a rule.

Once in the "Manage Respond Connections" screen, it allows you to search your existing records, sort by "Organization" or "Rules" and Export the content to a CSV or a PDF file.

By clicking on "rules →" link this will open a window showing the details of all the Rules created by the MSP Admin applied to a specific organization.   

Connection Status

There are 4 type of connection status: 

Active: The connection has been established and the application is being monitored by the rule.

New: The connection is inactive and the application is not being monitored by the rule. You can add the connections again by clicking on the "+" button and then on "Connect". The MSP Admin must re-authenticate with the organization's credentials in order to add the connection. 

Upgradable: The connection is active but the account's permissions are upgradeable. To learn more read our related guide: Upgrade Permissions Message

Broken: The connection is inactive and the application is not being monitored by the rule. You can repair the broken connection by clicking on the "Broken" red triangle and then on "Connect". The MSP Admin must re-authenticate with the organization's credentials in order to fix the broken connection. 

The "manage connections" feature is an easy way to see the status of all your connected organizations in one place. This will show you if the applications have a healthy connection and the rules are working as expected.