Customize Alert Severity
Sometimes it's convenient to change the Alert Severity from Critical to Medium or Low. Also, from Medium to Low depending on customers' needs and behavior. Something important to keep in mind, setting the Alert Severity to Low will not send alert notifications to your PSA or Email. However, it will be logged within Realtime Alerts with a Severity of Low. For future reference, SaaS Alerts Analysis will allow you to review the Alert if need be.
Changing the severity of Critical Alert or Alert to Low (Logged Event) will prevent the event from generating a ticket (in email/PSA).
Changing the severity of an event will only affect future Events. Past events will keep their original severity.
- To customize Alert Severity, from the main SaaS Alert Window, select the Settings tab and select Customize Alerts
- Look for the alert you want to customize. You can search for a keyword of the name of the alert you want to change, for example, search (Ctrl+F, command+F) for the word "limit" or "File" to find Alert suppressed as an example and change the alert to Critical, Medium or Low from the drop-down menu under Custom Severity.
- Your account must have Administrator Privileges in SaaS Alerts to Change Alert Severity
- To see the whole list of Alerts, make sure you scroll down to select additional rows to view.
Restoring Alerts Severity To Default
To set the File Alert Severity or any other Alert Severity back to default, click on the Reset Item button next to the alert you want to restore or click on the Reset All Items button at the top right corner of the Customize Alert Severity table to set all the alerts back to default.
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